Frequently Asked Questions

Most common questions and answers

What is Print-On-Demand?

Simply put, your shirt gets printed after you place an order. This allows us to offer more design, color and size options without the cost of maintaining a large inventory – cost that would ultimately increase our prices.

How long will it take to receive my order?

Once payment for your order has been verified, production time is usually 2-3 business days. Once your order has been created, it will ship via the method you choose at checkout. Our standard shipping option is 3-5 business days.

How much is shipping?

We offer a wide range of shipping options. The cost varies depending on the size of your order and how quickly you need it.

However, ALL orders over $75 qualify for FREE Standard Shipping!

What is your return policy?

Ultimately we want you to be 100% thrilled with your purchase, but sometimes mistakes happen. If you feel that your shirt isn’t up to standard, contact us via our website and one of our staff will work directly with you to resolve the issue.

In most cases, Thread Sumo will provide you with a return shipping label. Once we receive your shirt, a refund will be issued, which usually takes 2-3 business days to process.

What payment methods do you accept?

Thread Sumo currently uses PayPal to handle all of our transactions. Through PayPal, we accept all major card providers such as Visa and Mastercard.

Do I need a PayPal account to make a purchase?

Not at all! PayPal has a guest checkout feature that will allow you to place a one time order just by entering your card information, billing, and shipping address.

PayPal is widely used and is very secure. We encourage everyone to create an account with PayPal for quick and easy online shopping.

Is Checkout Secure?

Absolutely! The safety and privacy of your data is one of our top concerns. All of our transactions are handled through PayPal.

Thread Sumo never sees or has access to your payment information. The only data we have access to is your shipping address for the purpose of fulfilling your order.

Still Have Questions?

Fill out the form and we’ll get back to you as soon as possible!

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